Modern Stores Are Insight-Driven

Understanding store performance is crucial in modern stores. Store managers must quickly and consistently evaluate performance against various key performance indicators (KPIs) and make operational adjustments to improve productivity, process accuracy, and customer service.

However, store associates also play a vital role in continuous store performance improvement. They can benefit significantly from insights that help them serve customers better and execute store tasks efficiently. Retailers can reap business benefits from a front-line workforce empowered with insights to influence strategic and operational decisions.

Trustworthy insights assist store teams in making data-driven decisions to resolve issues and improve performance. Store teams can fully leverage real-time insights to track changes in customer behavior, gauge sales, monitor productivity, and manage customer commitments. Providing managers and associates with the right insights brings opportunistic decision-making closer to customers.

Eliminating barriers to store insights can drive improved decision-making. When users can view insights within the applications used to perform their work, they are likelier to adopt and use insights. This approach streamlines insight usage and makes it a part of the daily work routine.

Data visualization is also an effective way to improve the use of insights. Users can quickly identify patterns in key performance areas and highlight meaningful alerts and trends by viewing insights through graphs, charts, and maps. This improved understanding helps store teams make informed decisions that reduce costs, increase sales, influence quality improvements, and accelerate process efficiencies. Visual analytics simplify the understanding of data and offer actionable insights, making it easier to make informed decisions and improve all aspects of store performance.