Fulfillment Experience Insights Dashboard
Retail operations teams can, for the first time ever, see how they perform against the rest of the industry with Manhattan Active® Order Management Fulfillment Experience Insights Dashboard.
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Take order fulfillment performance analytics further with comparative insights, allowing you to gauge fulfillment performance against industry peers. Manhattan's Fulfillment Experience Insights Dashboard, a first in the retail industry, gives retailers a real-time assessment of their omnichannel fulfillment performance against the competition. By benchmarking performance against industry peers and competitors, retailers can clearly understand their strengths, weaknesses, and differences to confidently drive meaningful changes in fulfillment operations and fulfillment strategy and stay ahead in the competitive retail landscape.
Real-time Actuals Versus Actuals Benchmarking
The Fulfillment Experience Insight Dashboard is a groundbreaking insights tool providing comprehensive analysis of Key Performance Indicators (KPIs) compared to performance data compiled from a vast dataset of orders from nearly a hundred retail merchants. It provides continuous benchmarking of fulfillment performance, proactively informing retailers how they compare against a large pool of peers and competitors. This real-time 'actuals versus actuals' comparison avoids the inherent latency of most benchmarking tools. Benchmarking data is built from actual fulfillment execution tasks, not surveys or projections, providing higher-quality insights to drive performance improvement.
Comparative Analytics Across Fulfillment KPIs
This advanced analytics capability gives retailers a single view of order fulfillment KPIs like store pickup conversion, shorts, abandonment, time to fulfill, and more. Retailers can evaluate, measure, and adjust their fulfillment and supply chain execution strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem. This unique analytical tool, which enables quick pivots between various timeframes, provides detailed insight into the experience a retailer is delivering for their customers.
The Unique Advantage of the Manhattan Active Cloud
Manhattan is uniquely capable of developing this solution because hundreds of the world's top brands use its cloud-based order management capabilities to process fulfillment for millions of orders every week. Drawing upon the extensive insight and data from this rich customer base, Manhattan has identified the key performance indicators to analyze crucial to fostering growth and maximizing revenue.
Key Takeaways
- Assess omnichannel fulfillment performance from industry peers to improve efficiency and customer experiences.
- Continuously benchmark fulfillment performance against a large pool of peers and competitors using real-time 'actuals versus actuals' comparisons.
- Benchmark KPIs like store pickup conversion, shorts, abandonment, time to fulfill, and more.
- Benchmarking data is aggregated and anonymized data from the Manhattan Active cloud ecosystem used by the world's top brands to process fulfillment for millions of orders weekly.
Computational Intelligence for Manhattan Active® Platform
Learn more about the data sciences that are the foundation of Manhattan Active® Order Management's Performance Analytics and Comparative Insights capabilities.
Fulfillment Performance Analytics
Learn more about the in-application analytics provided by Manhattan Active Order Management to closely monitor end-to-end fulfillment process performance.
The Characteristics of Retail Leaders in Order Fulfillment
The 2023 Unified Commerce Benchmark shows which capabilities are most common among retail industry leaders in order promising and fulfillment.
Are you seeking to optimize your order fulfillment processes and experience?
Learn how Manhattan Active Order Management enables use-to-use rich insights to continuously improve order fulfillment performance.