Optimize Fulfillment Work Management

Transform Store Fulfillment

Store Inventory & Fulfillment

Store associates are at the center of managing store fulfillment and omnichannel commerce initiatives have expanded their responsibilities, creating increased work pressures. Today’s associates must be able to multi-task customer sales and service while also meeting expectations for buy-online, pickup-in-store, ship-from-store, and store-to-store options. Manhattan Store Fulfillment capabilities enable them to perform and succeed in this complex environment seamlessly, providing an engaging and satisfying user experience to manage fulfillment work efficiently and accurately.

Mobile-Enabled Store Fulfillment

Manhattan Store Fulfillment provide store associates with guided control of fulfillment from a single, responsive interface designed to run on any form factor and operating system. It is an ideal solution for any store fulfillment staffing model, including dedicated order fulfillment and customer sales and service teams or models where store associates pull double duty. Robust order picking, packing, ship-from-store, and in-store pickup coordination all flow within an easy-to-use mobile interface.

Work Management Dashboards and Proactive Notifications

Store associates must be engaged and empowered to deliver the exceptional service and operational efficiency that make store fulfillment successful. Through their mobile devices or desktop/fixed terminals, store associates are well-informed of orders, tasks, and status, empowering them with the timely information required to perform store fulfillment activities efficiently and accurately. 

Clear visibility into workloads through convenient dashboards keeps them current. Store associate workloads are intelligently prioritized, helping store associates stay on top of high-priority orders, pickups, and deliveries. Proactive notifications further assist store associates in managing fulfillment activities, including clear alerts of new tasks, modified orders, and at-risk orders. Dynamic exception management provides a single source of exception notifications with guidance on quick resolution. 

Store Associate Performance Analysis

Every store associate wants to know how they are performing. Store associate scorecards track their performance for the current day, including average units picked and packed per hour per associate and store, rejection percentages, and total time spent picking and packing.

• Provides a store associate experience optimized for performing store fulfillment activities, simplifying fulfillment tasks, and empowering associates to perform reliably.
• Store associates can work on store fulfillment workloads on their preferred mobile phone, tablet, or desktop/fixed terminal device.
• Work tasks and exceptions are intelligently organized, prioritized, and notified, empowering store associates with the information required to perform.
• Guided workflows optimize how store associates work on fulfillment activities, including optimized picking information to execute quickly and accurately.
• Intelligent, easy-to-understand dashboards provide real-time visibility into progress, risk, and performance.