Employ Peer Comparative Insights
Compare store fulfillment performance against industry peers to drive meaningful performance improvement with Manhattan’s Fulfillment Experience Insights Dashboard.
Drive Store Fulfillment Excellence
Fulfillment Experience Insights Dashboard
Take store order fulfillment performance analysis further with comparative insights, allowing you to gauge fulfillment performance against industry peers. Manhattan's Fulfillment Experience Insights Dashboard, a first in the retail industry, gives retailers a real-time assessment of their omnichannel fulfillment performance against the competition. By benchmarking performance against industry peers and competitors, retailers can clearly understand their strengths, weaknesses, and differences to confidently drive meaningful changes in fulfillment operations and fulfillment strategy and stay ahead in the competitive retail landscape.
Real-time Actuals Versus Actuals Benchmarking
The Fulfillment Experience Insight Dashboard is a groundbreaking insights tool providing comprehensive analysis of Key Performance Indicators (KPIs) compared to performance data compiled from a vast dataset of orders from nearly a hundred retail merchants. It provides continuous benchmarking of fulfillment performance, proactively informing retailers how they compare against a large pool of peers and competitors. This real-time 'actuals versus actuals' comparison avoids the inherent latency of most benchmarking tools. Benchmarking data is built from actual fulfillment execution tasks, not surveys or projections, providing higher-quality insights to drive performance improvement.
Comparative Analytics Across Store Fulfillment KPIs
This advanced analytics capability gives retailers a single view of store order fulfillment KPIs like store pickup conversion, shorts, abandonment, time to fulfill, and more. Retailers can evaluate, measure, and adjust their fulfillment resources, processes, and strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem. This unique analytical tool, which enables quick pivots between various timeframes, provides detailed insight into customer retail experiences.
The Unique Advantage of the Manhattan Active® Cloud
Manhattan is uniquely capable of developing this solution because hundreds of the world's top brands use its cloud-native order management capabilities to process fulfillment for millions of orders every week. Drawing upon the extensive insight and data from this rich customer base, Manhattan has identified the key performance indicators to analyze that are critical to fostering growth and maximizing revenue.
Key Takeaways
- Assess store fulfillment performance from industry peers to improve efficiency and customer experiences.
- Continuously benchmark fulfillment performance against a large pool of peers and competitors using real-time 'actuals versus actuals' comparisons.
- Benchmark KPIs such as store pickup conversion, shorts, abandonment, time to fulfill, and more.
- Benchmarking data is aggregated and anonymized data from the Manhattan Active cloud ecosystem, used by the world's top brands to process fulfillment for millions of orders weekly.
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