Differentiate Using Rich Customer History

Point of Sale

Manhattan Active® Point of Sale empowers store associates with an extensive, unified view of the customer, gathered from activity found in every sales channel. Associates can deliver personalized service that creates a differentiating store experience with access to a customer's profile, purchase history, and engagement history that’s quickly and easily viewable during customer interactions. This emphasis on personalized interactions puts the customer at the center of the store experience, making them feel valued and understood.

Customer Profile

Store associates can effortlessly access a detailed customer profile with one click. The profile includes customer preferences such as preferred shipping method, contact method, store pickup location, contact details, price sensitivity, and more — designed for ease of use and quick reference.

Customer Insights with Recent Activity and Purchases

With Manhattan Active Point of Sale, valuable customer purchase insights are always in view to guide store associates in personalizing customer engagement. Store associates can quickly get up to speed on customer lifetime purchases and value, recent in-store purchases, and essential notes pinned to the customer profile. A rich image-centric history of recent purchases across sales channels includes a quick reference of the sizes the customer has purchased to enable store associates to better understand a customer's particular style and typical size profile.

Furthermore, store associates can view product recommendations by analyzing the customer's purchase history. Manhattan Active Point of Sale supports integration with third-party recommendation engines, allowing for a more personalized and comprehensive customer experience. With this information available at a glance, store associates are ready to personalize interactions, differentiating the store experience.

Expanded Purchases View

Store associates can utilize a full-screen view of a customer's purchase history to unveil the customer's buying preferences and purchasing habits. With this view, associates can easily see all the items the customer has purchased in the past, along with images of each item, size, and date of purchase, providing a more complete picture of the customer's preferences. Store associates can use these insights to make detailed, personalized recommendations and purchase suggestions.

• Store associates can quickly view a customer's profile with preferences, purchase history, and product recommendations from their mobile devices to personalize customer engagement anywhere in the store.
• During every customer interaction, the customer's purchase history is prominently displayed, providing store associates with a clear understanding of their product preferences, such as styles and sizes. This visibility ensures store associates are always informed and prepared to support customers, driving sales conversions.
• Product recommendations using the customer's detailed purchase history help associates provide expert product assistance, complementing Manhattan Active Point of Sale's Assisted Selling capabilities.