Thorough Product Findability

Enrich Customer Ordering Experiences

Order Management

Manhattan Active® Order Management plays a crucial role in meeting modern shoppers’ demand for easily-discovered product inventory and details across sales channels. Retail leaders leverage this tool to exceed customer expectations by anticipating customers’ purchase intent, improving customer satisfaction and driving sales conversions.

Manhattan Active Order Management’s mastery of global inventory availability is a game-changer for customer-facing sales systems. It empowers digital commerce, point of sale and customer service systems to provide accurate and real-time product inventory. Fine-tuned by Manhattan’s inventory segmentation and available-to-commerce capabilities, these systems deliver precise product information where and when shoppers want it.

Simplify Selling Channel Interactions

Selling channels can make real-time calls to Manhattan Active Order Management to display color and size availability on the product details page. In doing so, the technology presents the most accurate inventory possible without replicating availability information.

Streamline Availability Check to Order Placement

By leveraging Manhattan Active Order Management for real-time availability validation, the retailer can confidently offer “add to cart” directly from the list page, helping increase sales conversions. In addition, this endpoint can be leveraged to show item and swatch availability when rendering product list pages, improving customer experiences across all channels.

Maximize Store Inventory Visibility

Manhattan Active Order Management specializes in making store inventory available across channels. Leveraging that inventory is especially helpful in satisfying demand for immediacy, increasing revenues and customer satisfaction. It also decreases lost sales due to out-of-stock products and raises foot traffic, leading to cross-sell and upsell opportunities. With the shop-by-store view, customers can even filter search results to view products available at their preferred locations. When products are unavailable at a selected store, Manhattan Active Order Management can save the sale by presenting alternative, nearby locations within a defined radius.

• Boost sales conversions by providing customers with easily findable product inventory availability and product details.
• Leverage a single source of inventory visibility for all sales channels to provide a consistent customer experience.
• Maximize the exposure of store inventory availability data to drive store foot traffic and increase sales conversions.