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2023 Unified Commerce Benchmark for Specialty Retail

Our 2023 Benchmark for Specialty Retail is the industry’s first Unified Commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.

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Modern Stores are Personal

Personal retailing in the third of the five essential elements of creating modern store experiences. In a world where online shopping is increasingly the norm, personal retailing enables modern stores to stand out and provide value to customers beyond just a purchase transaction.

Download the guide to get recommendations for improving the personal shopping experience in modern stores.

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Get a Sneak Peek At the Guide!

Look through some extracts from our guide, complete with recommendations on how to personalize the store experience and create more immersive and meaningful shopping experiences, ultimately boosting customer satisfaction and loyalty.

Engage

Empower your store associates with personalization insight and tools at their fingertips, anywhere and anytime in the store, and ultimately enhance customer convenience.

Personalize

Modern retailers can enhance customer relationships and realize increased sales conversions by adopting five essential personal retailing techniques in stores.

Engagement

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"81% of Gen Z consumers prefer to shop in stores as part of their buying journey, with 73% using stores to discover new products."

CNBC

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Ready to Enable Truly Personal Experiences?

Manhattan can help you personalize and orchestrate modern store experiences expertly so you can:

› Enable engagement outside of the store
› Improve customer loyalty
› Elevate the store experience

Download your guide to learn how Manhattan can help you personalize the experience.