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2023 Unified Commerce Benchmark for Specialty Retail

Our 2023 Benchmark for Specialty Retail is the industry’s first Unified Commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.

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Modern Stores Are Fulfilling

Store Fulfillment is the fourth of the five essential elements to creating modern store experiences. Optimized store fulfillment satisfies the customer's desire for immediacy, creating a positive experience and encouraging repeat business.

Download the guide to get recommendations for improving store fulfillment performance in modern stores.

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Get a Sneak Peek At the Guide!

Look through some extracts from our guide, complete with recommendations on how to prioritize store fulfillment performance so your stores can consistently meet order fulfillment commitments, handle increasing order volumes, and satisfy customer demand for faster delivery.

Omnichannel

Modern shoppers enjoy the immediacy of buying online and picking up their orders in-store (BOPIS). This convenient omnichannel fulfillment option has led to an increase in the demand for store fulfillmen services.

Game Changing

RFID accelerates store order picking, enabling stores to consistently meet customer order commitments and expectations.

Scale

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"67% of BOPIS users buy additional items from a retailer when picking up their original order."

International Council of Shopping Centers

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Ready to Optimize Store Fulfillment?

Manhattan can help you optimize your store fulfillment and orchestrate modern store experiences expertly so you can:

› Create better employee engagement
› Accelerate store fulfillment performance
› Reduce inventory errors

Download your guide to learn how Manhattan can help you optimize your store fulfillment.