Curbside

Contactless Curbside Pickup

Whether it's major global shutdowns or minor operational setbacks, market disruptions occur all of the time. A retailer’s ability to adapt has become more vital than ever to mitigate disruption within commerce operations.

During the contact restrictions of the COVID-19 pandemic, omnichannel delivery methods like buy online, pickup in-store (BOPIS) exploded by 195% in May alone. And that trend shows no sign of slowing, as individual store pickup activity is often much higher.

Get Close Without Getting Too Close

Contactless curbside pickup is a store pickup variant that supports customers who are unable or unwilling to enter the store. It provides both customers and associates with an intuitive means to communicate and allows associates to fulfill orders with no direct contact.

Manhattan's best-in-class contactless curbside pickup is made possible by the unification of Digital Self-Service, Order Management, and Store Inventory & Fulfillment capabilities within Manhattan Active Omni to ensure retailers can offer agile delivery options with low touchpoints that reduce the risks of contact.

Adaptive and Engaging 

• Dynamically notify store associates when to pick, pack, and fulfill 
• Automatically enable real-time visibility into customer orders and pickups 
  • View customers in the queue for pickup 
  • Wait time analysis 
  • In-app communication: vehicle description, parking location 
• Quickly confirm pickup with optional signature requirement