PacSun swims ahead with agile, customer-focused store fulfillment capabilities
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Spurred by challenges brought on by the pandemic, PacSun reimagined its eCommerce and fulfillment strategy, transitioning its stores from retail outlets into dynamic fulfillment hubs. Its nimble, customer-first response proved to be both profitable and prescient, with the company seeing some of its healthiest margins and order volumes to date after rolling out ship-from-store capabilities.
Discover how Michael Relich and the PacSun team redefined omnichannel retail with Manhattan Active Omni to emerge from the pandemic as a leader in the competitive youth-oriented apparel category.
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Read more on how in just two weeks, Manhattan and PacSun worked together to implement Manhattan Active® Omni and train employees remotely. Once up and running, PacSun shipped 40,000 ecommerce orders a day from all its store locations, experiencing the best margins in the retailer’s history.