Reducing returns: a podcast from Manhattan and Wehkamp

Reducing returns in e-commerce, especially in fashion, has been a tricky issue for years. The Netherlands has been a European leader for years when it comes to returns. Facts that have been a thorn in Wehkamp's side for years and have prompted action to reduce the number of returns.

And the online department store seems to be successful. We discuss how they did this and what you can do as a company in this podcast by Warehouse Totaal and Manhattan Associates. Pieter van den Broecke, managing director of Manhattan Associates in the Netherlands and Belgium, and Frans Falize, chief operating officer at Wehkamp, ​​share their vision in this podcast.