Lamps Plus Lights the Way With Manhattan
Customer success story on how Lamps Plus, the nation’s largest specialty lighting retailer, shined a new light on its omnichannel experiences by gaining versionless technology that provided a holistic view of customer interactions and store operations with Manhattan Active® Point of Sale.
The Challenge
A longtime Manhattan customer, Lamps Plus needed to upgrade from its aging point of sale (POS) software that required expensive yearly upgrades to a best-in-class point of sale that offered verisonless technology and modern omnichannel experiences.
Case Study
The Benefits of a Next Generation, Purpose-Built Point of Sale
Solutions Implemented
Lamps Plus upgraded to Manhattan Active® Point of Sale because it provides associates with a singular tool for all selling, engagement, and fulfillment operations. Due to its cloud native, microservice-based architecture, the solution is always current, adds new updates automatically without disruption, and is continuously adaptive. Manhattan’s POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.
Manhattan Active® Point of Sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service center, and neighborhood fulfillment point—with the ability to help associates sell, fulfill, and engage anywhere, all from one app.
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Progress & Results
Thus far, the Manhattan Active Point of Sale has increased point of sale throughput by 35% when scanning items into a cart, taking payment, and printing receipts.
Added capabilities include:
- An on-premise gift card system
- Increased credit card security with secure payments
- A loyalty card capture system
- Enabled web returns in-store
Want to Learn More?
Read more about Lamps Plus' experience with Manhattan Active Point of Sales' automatic upgrades, its now frictionless interactions between associate and customer, and plans for added capabilities with Manhattan Active Omni.