In a crisis, Kendra Scott pivots to ship-from-store capabilities with Manhattan

Manhattan Active® Omni with Manhattan Enterprise Order Management and Store Order Fulfilment



Challenge

Measures to contain COVID-19 led to Kendra Scott’s retail stores being shut down with its primary distribution centre reduced to minimum basic operations.

Solution

To greater enable a continuation of sales and leverage in-store inventory, Manhattan implemented ship-from-store capabilities in a matter of days and followed up with kerbside.

Progress & Result

The new capability has been successful in facilitating the company’s sales and philanthropic efforts throughout the pandemic.

Operations

U.S. retail locations and online deliveries to 175 countries

 

Manhattan Solutions

Manhattan Active® Omni with Manhattan Enterprise Order Management and Store Order Fulfilment

"Recent events have changed the nature of retail forever. We believe that by putting our customers’ needs first we will be more successful."

Tom Nolan

President

Kendra Scott

Read the Case Study

Learn how leading jewelry retailer Kendra Scott navigated the reconfiguration of fulfilment operations and employee safety measures, while refocusing their strategy and store inventory for online demand using Manhattan Active® Omni.

Download Case Study