Manhattan Active® Omni | Customer Success Story With At Home

To enhance its existing and successful retail operations, leading home décor retailer, At Home, recently selected Manhattan Active Omni solution to provide a more modern omnichannel customer experience and improve in-store fulfillment. Watch as At Home’s director of omnichannel, Lauren Tillman, discusses the partnership between the two companies.

Challenge:

At Home required a best-in-class technology with the ability to grow with the organization as it continues to expand and optimize its omnichannel capabilities.

Solution:

Manhattan Active Omni is the first of its kind, engineered specifically to deliver on omnichannel promises. Born in the cloud with a microservices architecture, Manhattan Active Omni is a suite of order management, point of sale, and customer engagement solutions that is always current and fully extensible.

Results:

During the pandemic’s ecommerce explosion that the industry had never before seen, At Home implemented Manhattan Active Omni to streamline its omnichannel capabilities. With features like the store fulfillment application as well as the digital self-service tool, At Home was able to streamline how its employees work as well as create a better experience for its customers.