New Balance Runs Ahead of the Competition
Facing numerous challenges in customer compliance and shipping compliance, New Balance implemented Manhattan's solutions. As a result, they achieved compliance, greatly increased efficiency, improved accuracy and increased customer satisfaction.
CHALLENGE
Customer compliance challenges due to major retailers getting more aggressive in chargeback programs; numerous shipping compliance issues.
SOLUTION
Manhattan Associates was selected based on presence in the industry and ability to meet vendor requirements and product capabilities.
RESULTS
Greatly enhanced efficiency; improved accuracy; increased customer satisfaction through new services and programs.